CAN I CHANGE MY ORDER ONCE IT’S PLACED?

Although, we wish we could accommodate all changes, we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, feel free to contact us and we will happily cancel your previous order so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is canceled.

DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?

Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.

I FORGOT TO USE MY DISCOUNT CODE

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us and we will happily cancel your previous order so that you can reorder with the discount code applied. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is canceled.

PRODUCTS

THE ITEM/SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?

Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We’ve even had some products sell out in less than an hour! While certain products are very exclusive and only released once, most of our items are restocked regularly.

To be notified when a product is restocked:

• Select the item and size that you want
• Click the “Notify Me” tab on the right side of the screen
• Input your email and/or phone number
• As soon as the item is restocked online, you will receive an email and/or a text message.

**Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on.

RETURNS/EXCHANGES 

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Items purchased from Dope Dreams may be returned for store credit within 30 days of purchase . All items must have their original tags attached and be unworn and unwashed.

Please visit info@DopeDreams.Online, or further assistance.

Any exchanges must be for products of equal or lesser value.  If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit.

 If a product you are requesting is out of stock at the time the return arrives, you will be issued store credit for that product.  Please list alternative options on the return form if you prefer a direct exchange.

Unfortunately, we are not able to accept backorders at this time.

*If a product is individually marked as final sale, that voids the standard return policy.

ITEMS NOT PURCHASED FROM OUR WEBSITE

We are not able to accept returns for Dope Dreams products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from. They should be able to help you further.

HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?

Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange.  Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.

I RECEIVED A DEFECTIVE PRODUCT

Please refer to our return/exchange page: Info@DopeDreams.Online and upload a photo of the defective item. Once submitted, we will review your request for approval. Once we have approved the defect you will receive a prepaid shipping label via email along with further instructions and a RMA form to include in the returned package.

Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect every time from Dope Dreams!

RETURNS/ EXCHANGES ON SALE ITEMS

All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. (This does not include items ordered using a Dope Dreams discount code.)

We thank you for understanding this policy!

AM I RESPONSIBLE FOR RETURN SHIPPING?

You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item.

If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval. We will also waive the standard shipping fee on your replacement item. Please contact info@DopeDreams.Online, if you have additional questions.

I SENT BACK MY RETURN/EXCHANGE AND I HAVE NOT HEARD ANYTHING

Rest assured, your return will be processed.  To ensure a fast turn-around time on returns and exchanges, please do not email more than once regarding the same inquiry.  Please also be sure to get a tracking number when shipping items back to us.  You can refer to the tracking number to check the status of the shipment.  Upon being returned to our facility, we will typically process your return within 2-3 business days.

I WAS SHIPPED THE WRONG PRODUCT

We are sorry for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at info@DopeDreams.Online to notify us of the mix up. please make sure to specify the original product ordered as well as the actual product you received including the style/design, color and size. We will then send you a prepaid shipping label to return the item. If you would like more information regarding this process, please feel free to visit  : info@DopeDreams.Online, for details.

For all other customer service inquiries or questions please email info@DopeDreams.online

Domestic

Most orders will ship out within 3-7 business days of ordering. Your order will be shipped Standard Service. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, DopeDreams.Online cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

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Our Standard shipping charge is $7.00 and up depending on the total weight of items.

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Standard / USPS – Arrives 3-7 business days from shipped date.

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Once your order has shipped, you will receive an email with tracking number.

If there is no one present to sign for your package, it will still be left at your house. Dope Dreamsl cannot be held responsible for packages once they are delivered.

If you would like a signature confirmation upon delivery, please email info@DopeDreams.Online

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International

Most orders will ship out within 2-7 days of ordering. Your order will be shipped Standard Service. Once shipped, orders are generally received within 10-12 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, DopeDreams.Online cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

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Our Standard shipping charge is $15.00 and up depending on the total weight of items.

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Standard / USPS – Arrives 10-12 business days

If there is no one present to sign for your package, it will still be left at your house. DopeDreams.Online cannot be held responsible for packages once they are delivered.

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International orders are shipped with duties and taxes due upon delivery via our Standard Service.

*Orders, shipped via Standard, can incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

Our goal is to make sure you are completely satisfied with the items you order and your experience with Dope Dreams. Depending on the reason for the return and the condition of the product, there may be several options available to you.

* Please note, that all items must have their original tags attached and be unworn and unwashed.

• You will be responsible for paying postage on any returns or exchanges.

• Refunds for store credit only.

• If you would like to return an item for for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code.

• You will have 15 days from delivery of your package to file a return claim with customer service.

• If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our U.S. customers to retrieve the item. If international, please contact us and we will let you know next steps. As soon as we can see there’s an update on the tracking back to our facility we will send out a replacement.

• If the item you’d like to return was ordered more than 15 days ago, the item is no longer for available for sale, or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.

• If the item was purchased at an event, expo or any other special event, we do not accept any returns or exchanges.

• If the item was purchased at one of our retailers, please take the product back to the retailer for a return or exchange.

*Additional limitations may apply.

To begin processing any type of return, please fill out the return form by clicking the button below.

Return Form

Once we have received the product and the return has been processed by our warehouse, we can issue the exchange or the in-store credit to your account. Please note that we are unable to accept returns that are dropped off by a customer at any of our warehouse locations.

Domestic Customers

You will be responsible for paying postage on any returns or exchanges.

We do not offer refunds.

To request a return, or for more information about our Returns Policy, please contact our Customer Service department by emailing info@DopeDreams.Online, calling (470) 632-3673  or by submitting a return request below.

International Customers

Unfortunately, we are unable to provide return shipping labels for customers outside the United States. If you have a problem with a product, please contact our Customer Service department.

If you have any additional questions, or to begin processing a return, please contact our Customer Service department by emailing info@DopeDreams.Online , calling (470) 632-3673  or by submitting a return request below.

You can pay for your purchases with Visa, MasterCard, Discover Network or American Express. We also accept payment via PayPal for orders placed online.

Please note that your billing address must match the address on your credit card statement.

Once your order is complete, packaged and ready to ship you'll receive tracking information via email.